Email & Tulisan Kerja Bahasa Inggris: Permintaan & Follow-up

Business WritingRequests & Follow-ups

Setelah lesson ini kamu bisa meminta sesuatu lewat email dengan sopan dan jelas, lalu menagih balasan (follow-up) tanpa kesan memaksa.

Formula permintaan sopan

Di English, makin tidak langsung permintaanmu, makin sopan kesannya. Pilih levelnya berdasarkan dua hal: seberapa dekat kamu dengan orangnya, dan seberapa besar permintaanmu.

ANALOGI GOGO

Minta tolong itu mirip mengetuk pintu. Ke teman satu meja, cukup colek bahunya: Can you…? Ke direktur, atau untuk permintaan besar, kamu mengetuk pelan dan menunggu dipersilakan: I was wondering if you could…. Kalimat yang tidak langsung memberi orang ruang untuk menolak, dan justru itu yang membuatnya sopan.

Level	Pola	Contoh
Langsung (rekan)	Can you + verb…?	Can you check the numbers?
Sopan (standar kerja)	Could you (please) + verb…?	Could you please check the numbers?
Lebih sopan	Would you mind + verb-ing…?	Would you mind checking the numbers?
Sangat sopan / permintaan besar	I was wondering if you could + verb…	I was wondering if you could check the numbers.
Formal	Would it be possible to + verb…?	Would it be possible to extend the deadline?

Kesalahan umum: Would you mind to check the file? → Would you mind checking the file?

Setelah Would you mind, kata kerjanya selalu pakai -ing: checking, sending, joining. Bentuk to + verb tidak dipakai di sini.

Please kindly & revert: dua kebiasaan yang perlu ditinggalkan

Please kindly… itu dobel, karena please dan kindly sama-sama berarti "tolong". Pilih salah satu: Please send… atau Could you please send…. Kindly send… juga benar, tapi bagi banyak pembaca kesannya seperti perintah atasan.
Please revert. Bagi penutur asli, revert artinya kembali ke kondisi semula (revert to the old version), bukan membalas email. Pakai reply, get back to me, atau let me know.

Could you please reply by Friday?Bisa tolong dibalas paling lambat Jumat?
Please let me know by Thursday.Tolong kabari saya paling lambat Kamis.
I'd appreciate it if you could get back to me by noon.Saya akan sangat berterima kasih jika Anda bisa membalas sebelum jam 12 siang.
We reverted to the old design after the client's feedback.Kami kembali ke desain lama setelah ada feedback klien. (arti revert yang benar)

Kesalahan umum: Please kindly revert by tomorrow. → Could you please get back to me by tomorrow?

Kalimat tanya dengan Could you please sudah cukup sopan, dan get back to me jelas artinya: tolong balas saya.

Permintaan yang mudah dijawab

Permintaan yang cepat dibalas menjawab tiga hal: apa yang kamu minta, kapan paling lambat, dan kenapa kamu butuh. Kalau penerimanya di negara lain, tambahkan zona waktu, misalnya 3 p.m. (WIB).

Request + detail + deadline + reason + thanks Hi Kevin, Could you please send me the updated sales figures for Q2? I need them by Thursday, 3 p.m. (WIB) so that I can finish the board presentation. Thanks in advance for your help. Best, Sari

Tips:

Hindari ASAP tanpa tanggal. ASAP itu mirip "otw" di chat: bisa berarti sudah di jalan, bisa juga baru mau mandi. Tulis saja by Thursday, 3 p.m.

Follow-up yang sopan tapi tegas

Belum dibalas? Tunggu 2–3 hari kerja, lalu kirim follow-up di thread yang sama, supaya email lamamu ikut terlihat. Naikkan ketegasannya pelan-pelan:

Follow-up 1 (ramah): Just following up on my email below about… / I wanted to check in on…
Follow-up 2 (lebih tegas): I'm sending a quick reminder that we need… by… / Could you give me an update by…?
Follow-up 3 (eskalasi): telepon atau chat langsung, atau CC atasan dengan sopan.

Just following up on my email from Monday about the quotation.Saya ingin menindaklanjuti email saya hari Senin tentang penawaran harga.
I wanted to check in on the status of the design files.Saya ingin menanyakan status file desainnya.
Do you have any update on the contract?Apakah ada kabar terbaru soal kontraknya?
This is a friendly reminder that the report is due tomorrow.Sekadar mengingatkan, laporannya jatuh tempo besok.

Kesalahan umum: I want to ask the update of the project. → Could you give me an update on the project?

Kabar terbaru tentang sesuatu memakai update on, bukan update of. Lalu ubah "saya mau tanya" menjadi pertanyaan sopan: Could you give me…?

Contoh tulisan yang bisa kamu tiru

Situasi:

Kamu Sari Wulandari, staf procurement di PT Sinar Abadi. Seminggu lalu kamu meminta penawaran harga (quotation) untuk 100 kursi kantor ke vendor, Mr. David Lim, tapi belum dibalas. Tulis follow-up email yang sopan tapi jelas: sebut email sebelumnya, beri deadline spesifik (Jumat, 15.00 WIB), dan jelaskan alasannya (ada rapat anggaran hari Senin).

Subject: Follow-up: Quotation for 100 office chairs Dear Mr. Lim, I hope you are doing well. I am just following up on my email from last Monday about a quotation for 100 office chairs. Could you please send us the quotation by Friday, 3 p.m. (WIB)? We have a budget meeting on Monday morning and need to include the price in our proposal. Please let me know if you need any more details from us. Thank you in advance. Best regards, Sari Wulandari Procurement Staff | PT Sinar Abadi

Cek sebelum kirim:

Subject jelas (misalnya Follow-up: Quotation for 100 office chairs)
Menyebut email sebelumnya (Just following up on…)
Permintaan sopan dengan Could you please… — tanpa Please kindly atau revert
Deadline spesifik + alasan
Penutup dan sign-off yang tepat

Kalimat untuk dilatih

Hi Kevin, just following up on my email from Monday. Could you please send me the sales figures by Thursday? Thanks in advance!

Kosakata penting

Kata / frasa	Arti	Contoh kalimat
requestkata benda	permintaan	Thank you for your quick response to my request.
follow up (on)frasa	menindaklanjuti	I'm following up on my email from last week.
deadlinekata benda	batas waktu	The deadline for the proposal is Friday at 5 p.m.
reminderkata benda	pengingat	This is a friendly reminder about tomorrow's meeting.
update (on)kata benda	kabar terbaru (tentang)	Could you give me an update on the shipment?
get back to (someone)frasa	membalas/menghubungi kembali	I'll get back to you by Wednesday.
duekata sifat	jatuh tempo, harus selesai	The invoice is due on 30 June.
thanks in advancefrasa	terima kasih sebelumnya	Thanks in advance for your help.
appreciatekata kerja	menghargai, berterima kasih atas	I would appreciate it if you could reply today.
I was wondering iffrasa	saya ingin tahu apakah (sangat sopan)	I was wondering if you could review my draft.

Ringkasan

Makin tidak langsung, makin sopan: Can you…? → Could you please…? → Would you mind + -ing? → I was wondering if you could…
Tinggalkan Please kindly (dobel) dan revert (artinya kembali ke semula). Pakai Could you please… dan get back to me.
Permintaan yang cepat dibalas: apa + deadline spesifik + alasan. Follow-up di thread yang sama: Just following up on…

Latihan langsung, gratis

Latih langsung di aplikasi: soal dengan pembahasan, rekam suaramu, dan cek tulisanmu dengan Gogo Check. Gratis, bisa offline.

Buka latihan di aplikasi