Contoh Percakapan Bahasa Inggris: Check-in hotel saat dinas ke Singapura
A2Checking in at a hotel in Singapore
Situasi: Kamu baru tiba di Singapura untuk dinas dua malam dan check in di Orchid Harbour Hotel. Kamu sudah memesan kamar bebas rokok, dan penerbanganmu pulang hari Minggu malam.
Peranmu: Dewi Lestari, manajer penjualan dari Jakarta · Lawan bicara: Priya (Hotel receptionist)
Target: Check in dengan nama pemesanan, menyelesaikan masalah kamar dengan sopan, menanyakan jam sarapan, dan meminta late checkout.
Frasa penting
- I have a reservation under the name Dewi Lestari.Saya punya reservasi atas nama Dewi Lestari.
- Here you are.Ini (diucapkan saat menyerahkan sesuatu).
- I asked for a non-smoking room.Saya minta kamar bebas rokok.
- Do you have one available?Apakah ada yang tersedia?
- What time is breakfast?Sarapan jam berapa?
- Could I have a late checkout?Boleh saya check out lebih siang?
- Is there an extra charge?Apakah ada biaya tambahan?
- Thank you for your help.Terima kasih atas bantuannya.
Contoh percakapan lengkap
- Priya: Good evening, welcome to Orchid Harbour Hotel. Are you checking in?Selamat malam, selamat datang di Orchid Harbour Hotel. Anda mau check in?
- Kamu: Yes, I have a reservation under the name Dewi Lestari.
- Priya: Thank you, Ms. Lestari. Two nights, yes? May I see your passport, please?Terima kasih, Bu Lestari. Dua malam, ya? Boleh saya lihat paspor Anda?
- Kamu: That's right. Here you are.
- Priya: Thank you. Hmm, your booking is for a smoking room on the third floor. Is that correct?Terima kasih. Hmm, pesanan Anda kamar merokok di lantai tiga. Apakah itu benar?
- Kamu: Actually, no. I asked for a non-smoking room. Do you have one available?
- Priya: No problem. I have a non-smoking room on the tenth floor, and it's quieter. Do you have any questions?Tidak masalah. Ada kamar bebas rokok di lantai sepuluh, dan lebih tenang. Ada pertanyaan?
- Kamu: Yes, what time is breakfast, and where is it?
- Priya: Breakfast is from six thirty to ten thirty, in the restaurant on the second floor. Is there anything else?Sarapan dari jam setengah tujuh sampai setengah sebelas, di restoran lantai dua. Ada lagi?
- Kamu: Yes, my flight is on Sunday evening. Could I have a late checkout?
- Priya: Let me check... Yes, you can check out at two o'clock at no extra charge. Is that okay?Saya cek dulu... Ya, Anda bisa check out jam dua tanpa biaya tambahan. Bagaimana?
- Kamu: That's perfect. Thank you so much.
- Priya: You're welcome, Ms. Lestari. Your room is ten twelve. Enjoy your stay in Singapore!Sama-sama, Bu Lestari. Kamar Anda nomor 1012. Selamat menikmati Singapura!
Kamu berhasil check in, mengganti kamar dengan sopan, tahu jam sarapan, dan mendapat late checkout jam dua tanpa biaya.
Jawaban mana yang paling pas, dan kenapa
Priya: Good evening, welcome to Orchid Harbour Hotel. Are you checking in?
✓ Yes, I have a reservation under the name Dewi Lestari.
a reservation under the name ... adalah frasa standar saat check in.
✗ Yes. I already booking, name Dewi Lestari. (Bisa dipahami, tapi kurang pas)
Already booking tidak tepat. Pakai: I have a reservation under the name Dewi Lestari. atau I've booked a room.
✗ Yes. Quick, please, I'm very tired. (Kurang tepat)
Resepsionis bisa merasa diperintah, padahal dia belum tahu namamu. Sebut nama pemesanan saja: I have a reservation under the name Dewi Lestari.
Priya: Thank you, Ms. Lestari. Two nights, yes? May I see your passport, please?
✓ That's right. Here you are.
Konfirmasi singkat lalu Here you are saat menyerahkan paspor. Pas!
✗ Yes, two nights. This is my passport, please. (Bisa dipahami, tapi kurang pas)
Saat menyerahkan sesuatu, jangan pakai please (dari silakan). Pakai Here you are.
✗ Passport? Why? I'm Indonesian, not a criminal. (Kurang tepat)
Memeriksa paspor tamu asing adalah aturan hotel biasa. Serahkan dengan sopan: Here you are.
Priya: Thank you. Hmm, your booking is for a smoking room on the third floor. Is that correct?
✓ Actually, no. I asked for a non-smoking room. Do you have one available?
Actually, no cara halus untuk mengoreksi, lalu minta solusi dengan sopan.
✗ No, I don't smoke. I want room no smoking. (Bisa dipahami, tapi kurang pas)
Urutan katanya ikut bahasa Indonesia. Yang benar: a non-smoking room.
✗ Your hotel always make mistake! I want to talk to the manager now. (Kurang tepat)
Terlalu emosional untuk masalah kecil, dan grammar-nya makes mistakes. Jelaskan dengan tenang: I asked for a non-smoking room.
Priya: No problem. I have a non-smoking room on the tenth floor, and it's quieter. Do you have any questions?
✓ Yes, what time is breakfast, and where is it?
Dua pertanyaan penting dalam satu kalimat yang rapi.
✗ What time the breakfast? (Bisa dipahami, tapi kurang pas)
Kurang is: What time is breakfast?
✗ Breakfast is what time is? And where is? (Kurang tepat)
Urutan pertanyaan salah. Pola: What time is breakfast, and where is it?
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