Contoh Percakapan Bahasa Inggris: Memandu pelanggan baru memakai aplikasimu

B1Walking a new customer through your app

Situasi: Kamu bekerja di Kirana Labs, startup di Surabaya yang membuat aplikasi tagihan Kirana Invoice. Lewat video call, kamu memandu Yuki, pemilik toko roti kecil di Ubud, Bali, yang ingin mengirim tagihan ke hotel-hotel langganannya.

Peranmu: Rizky, customer success specialist · Lawan bicara: Yuki (Bakery owner (new customer))

Target: Menjelaskan langkah setup secara berurutan, menjawab kebingungan dengan sabar memakai bahasa sederhana, dan mengecek pemahaman pelanggan dengan sopan.

Frasa penting

We'll go step by step.Kita jalan selangkah demi selangkah.
First, let's set up your business profile.Pertama, kita atur profil bisnismu.
If you add your logo, it'll appear on every invoice.Kalau kamu menambahkan logo, logonya akan muncul di setiap invoice.
Tap New Invoice and type the hotel's name.Ketuk New Invoice lalu ketik nama hotelnya.
The tax is calculated automatically.Pajaknya dihitung otomatis.
A payment link is included in every invoice.Link pembayaran sudah disertakan di setiap invoice.
Let's take it one step at a time.Kita kerjakan satu per satu.
Just to make sure I explained it well, could you show me the steps?Untuk memastikan penjelasan saya jelas, bisa tunjukkan langkah-langkahnya?

Contoh percakapan lengkap

Yuki: Hi Rizky. Sorry, I'm not very good with apps, and I just want to send invoices to the hotels I supply. Where do I start?Hai Rizky. Maaf, saya kurang jago pakai aplikasi, dan saya cuma ingin mengirim tagihan ke hotel-hotel yang saya pasok. Mulai dari mana?
Kamu: No problem at all. We'll go step by step. First, let's set up your business profile.
Yuki: Okay, I've opened the app. I can see a page called Business Profile. What do I need to fill in?Oke, aplikasinya sudah saya buka. Ada halaman bernama Business Profile. Apa yang perlu saya isi?
Kamu: Just your bakery's name, address and bank details. If you add your logo, it'll appear on every invoice.
Yuki: Okay, done! Now, how do I make my first invoice? It's for a hotel in Ubud.Oke, beres! Sekarang, bagaimana cara membuat invoice pertama saya? Ini untuk sebuah hotel di Ubud.
Kamu: Tap New Invoice and type the hotel's name. After that, add the items and their prices.
Yuki: Okay, I've added the hotel and the bread. But there's a tax line at the bottom. Do I have to calculate that myself?Oke, hotel dan rotinya sudah saya tambahkan. Tapi ada baris pajak di bawah. Apakah saya harus menghitungnya sendiri?
Kamu: No, you don't. The tax is calculated automatically. You just need to check that the total is correct.
Yuki: Oh, good, that's easier than I thought. And how do the hotels pay me? Do I have to call them every month?Oh, bagus, lebih mudah dari yang saya kira. Lalu bagaimana hotel membayar saya? Apakah saya harus menelepon mereka tiap bulan?
Kamu: No, you don't. A payment link is included in every invoice, and if a hotel pays late, a reminder is sent automatically.
Yuki: That's great. I think I've got it now. Is there anything else I should know?Bagus sekali. Sepertinya sekarang saya sudah paham. Ada lagi yang perlu saya tahu?
Kamu: Just to make sure I explained it well, could you show me how you'd send your next invoice?
Yuki: Sure! New invoice, type the hotel, add the bread, check the total, and send. Thank you, Rizky, you were so patient with me!Tentu! Invoice baru, ketik nama hotel, tambahkan roti, cek total, lalu kirim. Terima kasih, Rizky, kamu sabar sekali!

Kamu memandu pelanggan langkah demi langkah, menjelaskan pajak dan pembayaran dengan bahasa sederhana, dan mengecek pemahamannya dengan sopan. Yuki siap mengirim invoice pertamanya.

Jawaban mana yang paling pas, dan kenapa

Yuki: Hi Rizky. Sorry, I'm not very good with apps, and I just want to send invoices to the hotels I supply. Where do I start?

✓ No problem at all. We'll go step by step. First, let's set up your business profile.

Menenangkan pelanggan lalu memberi struktur yang jelas (step by step, First, let's...).

✗ Don't worry, it's very easy, even my grandmother can do it. First you must fill your business profile. (Bisa dipahami, tapi kurang pas)

Fill butuh in: fill in your business profile. Even my grandmother can do it bisa membuat Yuki merasa diremehkan; lebih empatik: We'll go step by step.

✗ Just watch our tutorial video first, then call me if you're still confused. (Kurang tepat)

Melempar pelanggan ke video saat dia minta dibantu terasa tidak peduli. Lebih baik: No problem, we'll go step by step.

Yuki: Okay, I've opened the app. I can see a page called Business Profile. What do I need to fill in?

✓ Just your bakery's name, address and bank details. If you add your logo, it'll appear on every invoice.

Instruksi singkat plus first conditional (If you add..., it'll appear...) untuk menunjukkan manfaatnya.

✗ You must input the name of bakery, the address and the bank account number. Logo also can, if you want. (Bisa dipahami, tapi kurang pas)

Logo also can terjemahan dari logo juga bisa; lebih natural You can add your logo too. Pakai juga your bakery's name, bukan the name of bakery.

✗ Just fill in all the fields. It's the same as other apps, you know. (Kurang tepat)

Menganggap pelanggan sudah tahu membuatnya merasa bodoh. Jelaskan: Just your bakery's name, address and bank details.

Yuki: Okay, done! Now, how do I make my first invoice? It's for a hotel in Ubud.

✓ Tap New Invoice and type the hotel's name. After that, add the items and their prices.

Urutan langkah yang jelas dengan and lalu After that. Mudah diikuti sambil praktik.

✗ You click New Invoice, and then you write hotel name, and then you add item, and then price. (Bisa dipahami, tapi kurang pas)

Terlalu banyak and then dan kurang artikel. Pakai urutan yang rapi: First..., then..., after that...

✗ Easy. Create a draft, add line items, apply the tax rate, then generate and dispatch the file. (Kurang tepat)

Terlalu banyak istilah teknis untuk pemula. Pakai kata sederhana: Tap New Invoice, type the hotel's name, then add your items and prices.

Yuki: Okay, I've added the hotel and the bread. But there's a tax line at the bottom. Do I have to calculate that myself?

✓ No, you don't. The tax is calculated automatically. You just need to check that the total is correct.

Passive is calculated automatically pas untuk menjelaskan cara kerja sistem, lalu satu tugas sederhana: cek totalnya.

✗ No, the system is automatic calculate the tax. You only check the total. (Bisa dipahami, tapi kurang pas)

Bentuk kata kerjanya campur aduk. Pakai The system calculates the tax automatically atau passive The tax is calculated automatically.

✗ Tax is not my area. Please ask your accountant about it. (Kurang tepat)

Pertanyaannya tentang fitur aplikasi, bukan konsultasi pajak. Jawab: No, the tax is calculated automatically. Just check the total.

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