Contoh Percakapan Bahasa Inggris: Menahan tambahan scope dari klien

Sophie Janssen: Thanks for jumping on the call, Rizky. The app is looking great, but we'd love to add loyalty points and live chat before launch. That won't change the budget, will it?

✓ Both ideas make sense. To be transparent, though, they weren't in the original scope, so they would affect the budget and the timeline.

Menghargai idenya dulu, lalu menyampaikan batas scope dengan jujur dan halus (To be transparent, though). Klien tidak merasa ditolak, tapi paham ada konsekuensinya.

✗ Sorry, but that is not include in the contract, so it must be extra cost. (Bisa dipahami, tapi kurang pas)

Not include harus not included, dan it must be extra cost terasa seperti tagihan yang disodorkan. Lebih halus: They weren't in the original scope, so there would be an extra cost.

✗ Of course not! We're happy to add them for free, and anything else you need before launch. Anything for a good client like you! (Kurang tepat)

Menyetujui fitur tambahan gratis tanpa menghitung dampaknya adalah awal scope creep yang merugikan timmu. Lebih aman: Both ideas make sense, but they weren't in the original scope.

Sophie Janssen: Oh. I honestly assumed small additions like these would be covered. So what are we looking at in terms of time and cost?

✓ Together, they're about three weeks of extra work, roughly sixty million rupiah. That covers design, development and testing.

Angka yang jelas dan rincian singkat apa saja yang tercakup. Klien bisa langsung menilai dan membawanya ke atasannya.

✗ Maybe around sixty million rupiah, because we need three weeks more for develop it. (Bisa dipahami, tapi kurang pas)

For develop it salah; pakai three more weeks to develop them, dan buang maybe supaya angkamu tidak seperti tebakan.

✗ Quite a lot, honestly. Live chat is very complicated technically, so it's quite hard to explain to non-technical people like you. (Kurang tepat)

Menghindari angka sambil menyiratkan klien tidak akan paham (non-technical people like you) itu merendahkan. Beri angka yang jelas: They're about three weeks of work, roughly sixty million rupiah.

Sophie Janssen: Sixty million wasn't in our plan, and this year's budget is already approved. Is there really no way to fit these in?

✓ I understand. What if we launch on schedule with the current scope, then add both features in a second phase next quarter?

Pengerjaan bertahap lewat What if we...?: peluncuran tetap aman, fitur tetap datang, dan biayanya bisa masuk anggaran berikutnya. Sophie punya jalan keluar untuk dibawa ke atasannya.

✗ Maybe we can do it in phase two, so the payment can use next year budget. (Bisa dipahami, tapi kurang pas)

Idenya bagus, tapi kalimatnya kurang tepat: so the cost can come out of next year's budget. Ajukan sebagai tawaran yang jelas: What if we added them in a second phase?

✗ If the budget is already fixed, then maybe you shouldn't ask for new features. (Kurang tepat)

Logikanya benar, tapi kesannya ketus dan menyalahkan klien. Tawarkan jalan keluar: What if we add both features in a second phase next quarter?

Sophie Janssen: A second phase could work. But loyalty points really matter to our marketing team. Could we at least have that one at launch?

✓ That's possible if we swap something out. If the wishlist moves to phase two, we can still include loyalty points at launch.

Teknik trade-off: yang diminta tetap diberikan tanpa tambahan waktu atau biaya, karena wishlist ditukar ke fase dua. Scope terjaga, klien tetap senang.

✗ Can, but the launch must be delay around two weeks, because our developer team is already very full until the end of month. (Bisa dipahami, tapi kurang pas)

Can di awal kalimat adalah terjemahan dari bisa, must be delay salah, dan end of month butuh the: It's possible, but the launch would be delayed by about two weeks. Lebih baik lagi tawarkan tukar fitur.

✗ No. We already agreed on phase two, so please stop changing your mind. (Kurang tepat)

Menuduh klien plin-plan merusak hubungan, padahal permintaannya masih bisa dinegosiasikan. Coba trade-off: That's possible if we move the wishlist to phase two.