Contoh Percakapan Bahasa Inggris: Menelepon untuk menindaklanjuti email yang belum dibalas
A2Following up on an unanswered email
Situasi: Kamu bekerja di bagian pembelian sebuah jaringan kafe di Surabaya. Senin lalu kamu mengirim email ke supplier kemasan di Kuala Lumpur untuk minta penawaran harga, tapi belum ada balasan. Kamu meneleponnya.
Peranmu: Wulan, staf purchasing di Kedai Tepian · Lawan bicara: Aisha Rahman (Sales executive)
Target: Mengingatkan dengan sopan soal email yang belum dibalas, menyebut deadline dengan jelas, meminta info yang dibutuhkan, dan menutup dengan konfirmasi lewat email.
Frasa penting
- I'm calling about an email I sent last Monday.Saya menelepon soal email yang saya kirim Senin lalu.
- Have you received it?Apakah Anda sudah menerimanya?
- I asked for a price quote for paper cups.Saya meminta penawaran harga untuk gelas kertas.
- Could you send it by Friday, please?Bisakah Anda mengirimnya paling lambat hari Jumat?
- My manager is going to decide next week.Manajer saya akan memutuskan minggu depan.
- Could you also include the delivery cost?Bisakah Anda juga mencantumkan biaya pengiriman?
- I'll send you an email to confirm.Saya akan mengirim email untuk konfirmasi.
- Thank you for your help.Terima kasih atas bantuannya.
Contoh percakapan lengkap
- Aisha Rahman: Good morning, Rimbun Packaging, Aisha speaking. How can I help you?Selamat pagi, Rimbun Packaging, dengan Aisha. Ada yang bisa saya bantu?
- Kamu: Good morning, Aisha. This is Wulan from Kedai Tepian in Surabaya. I'm calling about an email I sent last Monday.
- Aisha Rahman: I'm sorry we haven't replied yet. Can you tell me what the email was about?Maaf kami belum membalas. Bisa ceritakan email itu tentang apa?
- Kamu: Sure. I asked for a price quote for five thousand paper cups with our logo. Have you received it?
- Aisha Rahman: Let me check. Oh, I see it now, sorry, it went to our spam folder. When do you need the quote?Sebentar saya cek. Oh, sekarang saya lihat, maaf, emailnya masuk ke folder spam. Kapan Anda butuh penawarannya?
- Kamu: That's okay. Could you send it by Friday, please? My manager is going to decide next week.
- Aisha Rahman: Friday is fine. Do you need anything else in the quote?Jumat bisa. Ada hal lain yang perlu dicantumkan di penawaran?
- Kamu: Yes, please. Could you also include the delivery cost to Surabaya and the delivery time?
- Aisha Rahman: No problem. I'll send you the quote with the delivery cost by Friday morning.Tidak masalah. Saya akan kirim penawarannya beserta biaya pengiriman paling lambat Jumat pagi.
- Kamu: Great, thank you so much. I'll send you a short email now to confirm what we discussed.
- Aisha Rahman: Perfect, thank you, Wulan. You'll have the quote by Friday morning. Have a nice day!Sempurna, terima kasih, Wulan. Penawarannya akan Anda terima paling lambat Jumat pagi. Semoga harimu menyenangkan!
Kamu mengingatkan supplier dengan sopan, memberi deadline yang jelas, meminta info yang lengkap, dan menutup dengan konfirmasi lewat email.
Jawaban mana yang paling pas, dan kenapa
Aisha Rahman: Good morning, Rimbun Packaging, Aisha speaking. How can I help you?
✓ Good morning, Aisha. This is Wulan from Kedai Tepian in Surabaya. I'm calling about an email I sent last Monday.
Salam, nama, perusahaan, lalu tujuan menelepon. Di telepon, pakai This is..., bukan I am....
✗ Hello, I am Wulan. I want to ask about my email from last week, because until now you not reply it. (Bisa dipahami, tapi kurang pas)
Di telepon lebih natural This is Wulan, dan until now you not reply salah: you haven't replied yet. Sebut juga nama perusahaanmu.
✗ Why you don't answer my email? I already wait one week! (Kurang tepat)
Terlalu marah untuk awal telepon, dan grammar-nya salah: Why haven't you answered my email? Mulai dengan sopan: This is Wulan from Kedai Tepian.
Aisha Rahman: I'm sorry we haven't replied yet. Can you tell me what the email was about?
✓ Sure. I asked for a price quote for five thousand paper cups with our logo. Have you received it?
Isi email dijelaskan singkat dan jelas, lalu ditutup dengan pertanyaan present perfect yang tepat (Have you received it?).
✗ About price paper cup, five thousand, with logo. (Bisa dipahami, tapi kurang pas)
Terlalu singkat, seperti telegram. Pakai kalimat lengkap: I asked for a price quote for five thousand paper cups.
✗ It's about the cups. Please just read it yourself, I already explain everything there very clearly, with all the details. (Kurang tepat)
I already explain salah tense (I explained), dan menyuruh supplier membaca sendiri kurang sopan. Jelaskan singkat: It was about a price quote for paper cups.
Aisha Rahman: Let me check. Oh, I see it now, sorry, it went to our spam folder. When do you need the quote?
✓ That's okay. Could you send it by Friday, please? My manager is going to decide next week.
Memaafkan dengan ramah, meminta dengan Could you...?, dan memberi alasan tenggatnya. Aisha tahu kenapa Jumat itu penting.
✗ No problem. I need it fast, because my manager wants to decide next week. So Friday can or not? (Bisa dipahami, tapi kurang pas)
Friday can or not? adalah terjemahan langsung. Lebih sopan: Could you send it by Friday?
✗ Today! I need it today. It's very, very urgent. (Kurang tepat)
Meminta hari ini padahal email baru ditemukan itu tidak realistis dan memaksa. Beri tenggat yang wajar: Could you send it by Friday?
Aisha Rahman: Friday is fine. Do you need anything else in the quote?
✓ Yes, please. Could you also include the delivery cost to Surabaya and the delivery time?
Permintaan yang sopan dan lengkap: biaya dan waktu pengiriman. Penawarannya jadi lebih berguna untuk manajermu.
✗ Yes, the delivery price also, to Surabaya. (Bisa dipahami, tapi kurang pas)
Bisa dipahami, tapi urutan katanya kurang natural. Coba: Could you also include the delivery cost to Surabaya?
✗ No, that's all. Bye. (Kurang tepat)
Terlalu mendadak, dan kamu lupa info penting seperti biaya kirim. Tutup dengan sopan: That's all, thank you so much for your help.
Latihan langsung, gratis
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