Contoh Percakapan Bahasa Inggris: Menjadwal ulang meeting dengan klien
B1Rescheduling a client meeting
Situasi: Kamu bekerja di agensi digital di Jakarta. Besok jam sepuluh kamu dijadwalkan mempresentasikan desain website baru kepada Arjun, direktur operasional klien yang berasal dari Singapura, tapi desainer utamamu sakit dan desainnya belum siap. Kamu meneleponnya hari ini.
Peranmu: Yoga, account executive di Arunika Digital · Lawan bicara: Arjun (Operations director (client))
Target: Meminta maaf, memberi alasan singkat yang jujur, menawarkan dua slot pengganti, dan menutup dengan konfirmasi lewat email.
Frasa penting
- Is this a good time to talk?Apakah sekarang waktu yang tepat untuk bicara?
- I'm afraid we need to reschedule tomorrow's meeting.Sayangnya kami perlu menjadwal ulang meeting besok.
- Our lead designer is ill, so the designs aren't ready yet.Desainer utama kami sakit, jadi desainnya belum siap.
- Would Thursday at ten or Friday at two work for you?Apakah Kamis jam sepuluh atau Jumat jam dua cocok untuk Anda?
- The launch date won't change.Tanggal peluncurannya tidak akan berubah.
- We'd be happy to come to your office.Kami dengan senang hati datang ke kantor Anda.
- I'll send you an email and a calendar invite this afternoon.Saya akan mengirim email dan undangan kalender sore ini.
- Sorry again for the short notice.Sekali lagi maaf atas pemberitahuan yang mendadak ini.
Contoh percakapan lengkap
- Arjun: Hello, Arjun speaking.Halo, dengan Arjun.
- Kamu: Hi Arjun, it's Yoga from Arunika Digital. Is this a good time to talk?
- Arjun: Hi Yoga! Sure, I've got a few minutes. What's up?Hai Yoga! Boleh, saya ada waktu beberapa menit. Ada apa?
- Kamu: I'm really sorry, but we need to reschedule tomorrow's meeting. Our lead designer is ill, so the designs aren't ready yet.
- Arjun: Okay, I understand. These things happen. So, when would you like to meet instead?Oke, saya mengerti. Hal seperti ini bisa terjadi. Jadi, kapan kamu mau bertemu sebagai gantinya?
- Kamu: Thank you for understanding. Would Thursday at ten or Friday at two work for you?
- Arjun: Friday at two works better for me. Thursday is full. Will you come to our office in Sudirman, or shall we meet online?Jumat jam dua lebih cocok untuk saya. Kamis sudah penuh. Kalian akan datang ke kantor kami di Sudirman, atau kita meeting online saja?
- Kamu: We'd be happy to come to your office. We'll bring the designs and a short demo.
- Arjun: Perfect. Could you send me a quick email to confirm the new time?Sempurna. Bisa kirimkan email singkat untuk mengonfirmasi waktu barunya?
- Kamu: Of course. I'll send you an email and a calendar invite this afternoon. Sorry again for the short notice.
- Arjun: Great, thanks for letting me know early, Yoga. See you on Friday at two.Oke, terima kasih sudah mengabari lebih awal, Yoga. Sampai jumpa Jumat jam dua.
Kamu meminta maaf, memberi alasan singkat, menawarkan dua slot, dan menjanjikan konfirmasi tertulis. Klien tetap percaya pada timmu.
Jawaban mana yang paling pas, dan kenapa
Arjun: Hello, Arjun speaking.
✓ Hi Arjun, it's Yoga from Arunika Digital. Is this a good time to talk?
Memperkenalkan diri dengan it's Yoga from... lalu menanyakan Is this a good time to talk? Sopan saat menelepon klien.
✗ Hello Arjun, good morning. I am Yoga from Arunika Digital. Sorry to disturb your time. (Bisa dipahami, tapi kurang pas)
Di telepon pakai It's Yoga atau This is Yoga. Disturb your time terlalu harfiah; pakai Sorry to bother you.
✗ Arjun, we have a problem. Tomorrow's meeting is cancelled. (Kurang tepat)
Terlalu mendadak dan membuat klien panik. Sapa dulu, lalu: I'm afraid we need to reschedule tomorrow's meeting.
Arjun: Hi Yoga! Sure, I've got a few minutes. What's up?
✓ I'm really sorry, but we need to reschedule tomorrow's meeting. Our lead designer is ill, so the designs aren't ready yet.
Minta maaf, sampaikan intinya, lalu satu alasan singkat yang jujur. Tidak bertele-tele.
✗ Sorry, tomorrow's meeting must be postponed, because our designer is sick since Monday. (Bisa dipahami, tapi kurang pas)
Dengan since, pakai present perfect: has been ill since Monday. Pembukanya juga bisa lebih lembut: I'm afraid we need to reschedule.
✗ We need to move it. Our designer is sick, our manager is on holiday, and our internet was down all week. (Kurang tepat)
Terlalu banyak alasan justru membuat klien khawatir. Cukup satu: Our lead designer is ill, so the designs aren't ready yet.
Arjun: Okay, I understand. These things happen. So, when would you like to meet instead?
✓ Thank you for understanding. Would Thursday at ten or Friday at two work for you?
Dua pilihan konkret dengan Would ... work for you? Klien tinggal memilih.
✗ Thanks. How about Thursday or Friday? You are free when? (Bisa dipahami, tapi kurang pas)
Susunan pertanyaannya: When are you free? Lebih baik lagi tawarkan jam yang pasti: Would Thursday at ten or Friday at two work for you?
✗ Whenever you want. We're very flexible, because honestly we don't have many other clients right now. (Kurang tepat)
Membuka info internal seperti ini membuat agensimu terlihat lemah. Tawarkan dua slot: Would Thursday at ten or Friday at two work for you?
Arjun: Friday at two works better for me. Thursday is full. Will you come to our office in Sudirman, or shall we meet online?
✓ We'd be happy to come to your office. We'll bring the designs and a short demo.
We'd be happy to... menunjukkan kamu siap melayani, ditambah janji konkret dengan We'll bring... Pas untuk menebus jadwal yang berubah.
✗ We will come to your office. Is it okay if we bring laptop for show the demo? (Bisa dipahami, tapi kurang pas)
Butuh artikel dan to untuk tujuan: Is it okay if we bring a laptop to show the demo?
✗ Online is better. Traffic in Sudirman on Friday is terrible, and I don't want to go there. (Kurang tepat)
Menolak datang demi kenyamananmu sendiri, apalagi setelah memindahkan jadwal, membuat klien merasa dinomorduakan. Lebih baik: We'd be happy to come to your office.
Latihan langsung, gratis
Di aplikasi, kamu yang menjawab: pilih balasan, ucapkan dengan suaramu, dan lihat bagaimana percakapan berubah. Gratis dan bisa offline.
Buka latihan di aplikasi