Contoh Percakapan Bahasa Inggris: Menjawab pertanyaan setelah presentasi produk
B1Handling questions after your product presentation
Situasi: Kamu baru selesai mempresentasikan Presensia, aplikasi absensi dan cuti karyawan, di depan tim HR dan IT sebuah pabrik milik perusahaan Jepang di Cikarang. Sekarang sesi tanya jawab dimulai.
Peranmu: Intan, product specialist di Presensia · Lawan bicara: Kenji Watanabe (IT manager)
Target: Menjawab pertanyaan dengan jelas, mengklarifikasi pertanyaan yang kurang jelas, mengulur waktu dengan sopan, jujur saat belum tahu, dan menjanjikan tindak lanjut.
Frasa penting
- Thank you for your question.Terima kasih atas pertanyaannya.
- Just to make sure I understand, are you asking about the price?Untuk memastikan saya paham, apakah Anda bertanya soal harga?
- That's a good question. Let me think for a second.Pertanyaan bagus. Saya pikirkan sebentar.
- I'm not sure about that, but I'll find out.Saya belum yakin soal itu, tapi akan saya cari tahu.
- I'll check with our technical team and get back to you.Saya akan cek ke tim teknis kami lalu mengabari Anda.
- Does that answer your question?Apakah itu menjawab pertanyaan Anda?
- I'll send you the details by email.Saya akan mengirim detailnya lewat email.
- Could I have your business card?Boleh saya minta kartu nama Anda?
Contoh percakapan lengkap
- Kenji Watanabe: Thank you for the presentation, Intan. My first question is about the price. Is it per user or per factory?Terima kasih atas presentasinya, Intan. Pertanyaan pertama saya soal harga. Apakah per pengguna atau per pabrik?
- Kamu: Thank you for your question. The price is per user, per month. For companies with more than five hundred users, we offer a discount.
- Kenji Watanabe: I see. In our factory, the internet signal is very weak in some areas. What happens to the data then?Begitu. Di pabrik kami, sinyal internet sangat lemah di beberapa area. Lalu bagaimana dengan datanya?
- Kamu: Just to check I understand, you mean when workers clock in without internet? The app saves the data and sends it when the signal comes back.
- Kenji Watanabe: Okay, good, next question. Can your app connect to our payroll system? It's a Japanese system, quite an old version.Oke, bagus. Pertanyaan berikutnya. Apakah aplikasi Anda bisa terhubung ke sistem penggajian kami? Itu sistem dari Jepang, versinya cukup lama.
- Kamu: Good question, and I don't want to guess. Let me check with our technical team and get back to you by Friday.
- Kenji Watanabe: Thank you. My last question is about security: where is our data stored? Our head office in Osaka is very strict about this.Terima kasih. Pertanyaan terakhir saya soal keamanan. Di mana data kami disimpan? Kantor pusat kami di Osaka sangat ketat soal ini.
- Kamu: Good question, let me think for a second. Your data is stored on secure servers in Jakarta, and only your HR team can see it.
- Kenji Watanabe: That's very helpful, thank you. Could you send me all of this in writing? I need to share it with my manager.Itu sangat membantu, terima kasih. Bisakah Anda mengirim semua ini secara tertulis? Saya perlu membagikannya ke manajer saya.
- Kamu: Of course. Could I have your business card? I'll email you a summary today and the payroll answer by Friday.
- Kenji Watanabe: Here's my card. I look forward to your email, Intan. Thank you, this was very helpful.Ini kartu nama saya. Saya tunggu email Anda, Intan. Terima kasih, ini sangat membantu.
Kamu menjawab dengan jelas, mengklarifikasi pertanyaan, jujur saat belum tahu, dan menjanjikan tindak lanjut yang spesifik. Klien terkesan dan menunggu emailmu.
Jawaban mana yang paling pas, dan kenapa
Kenji Watanabe: Thank you for the presentation, Intan. My first question is about the price. Is it per user or per factory?
✓ Thank you for your question. The price is per user, per month. For companies with more than five hundred users, we offer a discount.
Berterima kasih, menjawab langsung, lalu menambah info yang relevan. Struktur jawaban tanya jawab yang rapi.
✗ The price is depend on the user. More user, more cheap. (Bisa dipahami, tapi kurang pas)
Is depend salah: It depends on the number of users. Dan more user, more cheap sebaiknya the more users, the cheaper it is.
✗ Price is not so important, I think. The most important thing is that our app has the best quality and the best features in Indonesia. (Kurang tepat)
Pertanyaannya tidak dijawab, dan kekhawatiran klien soal harga seolah tidak penting. Jawab dulu: The price is per user, per month.
Kenji Watanabe: I see. In our factory, the internet signal is very weak in some areas. What happens to the data then?
✓ Just to check I understand, you mean when workers clock in without internet? The app saves the data and sends it when the signal comes back.
Mengklarifikasi dulu (Just to check I understand) sebelum menjawab, sehingga jawabanmu tepat sasaran.
✗ No problem. The data is save in the phone and send later automatically. (Bisa dipahami, tapi kurang pas)
Jawabannya benar, tapi butuh bentuk pasif: The data is saved on the phone and sent later. Sebaiknya cek dulu maksud pertanyaannya.
✗ Maybe you should upgrade your internet first. Our app needs a good connection. (Kurang tepat)
Menyalahkan infrastruktur klien tidak sopan, dan keliru karena aplikasinya bisa offline. Klarifikasi dulu: Do you mean when there's no signal?
Kenji Watanabe: Okay, good, next question. Can your app connect to our payroll system? It's a Japanese system, quite an old version.
✓ Good question, and I don't want to guess. Let me check with our technical team and get back to you by Friday.
Jujur belum tahu, lalu janji tindak lanjut dengan tenggat yang jelas. Klien lebih percaya pada I'll check daripada tebakan yang meleset.
✗ Hmm, maybe can, maybe cannot. I'm not sure, sorry. (Bisa dipahami, tapi kurang pas)
Jujur itu bagus, tapi maybe can, maybe cannot adalah terjemahan langsung. Tambahkan tindak lanjut: I'm not sure, but I'll check and get back to you.
✗ Yes, of course. I am sure our app can connect with all payroll systems, old or new, Japanese or Indonesian, no problem at all. (Kurang tepat)
Menebak dan melebih-lebihkan bisa jadi masalah besar kalau ternyata salah. Lebih aman: I'll check with our technical team and get back to you.
Kenji Watanabe: Thank you. My last question is about security: where is our data stored? Our head office in Osaka is very strict about this.
✓ Good question, let me think for a second. Your data is stored on secure servers in Jakarta, and only your HR team can see it.
Mengulur waktu dengan sopan (let me think for a second) lalu menjawab singkat dan jelas. Tetap tenang meski pertanyaannya sensitif.
✗ Our data center is in Jakarta, so is very safe. Many big companies use it also, so you don't need to worry about it at all. (Bisa dipahami, tapi kurang pas)
Butuh subjek (so it's very safe), dan you don't need to worry mengabaikan aturan ketat kantor pusat mereka. Lebih baik jelaskan: Only your HR team can access the data.
✗ Sorry, I forgot. Can we go to the next question, please? (Kurang tepat)
Melewati pertanyaan keamanan terlihat tidak profesional dan mencurigakan. Ulur waktu dengan sopan: Good question, let me think for a second.
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