Contoh Percakapan Bahasa Inggris: Menjelaskan keterlambatan pengiriman
B1Explaining a late delivery
Situasi: Kamu menelepon klien di Rotterdam, Belanda, dari kantor produsen furnitur rotan di Surabaya. Pesanan dua ratus kursi rotan mereka akan terlambat karena produksi tertunda.
Peranmu: Anisa, export account manager · Lawan bicara: Sanne (Purchasing manager)
Target: Menyampaikan kabar buruk dengan jujur dan jelas, menjelaskan penyebab keterlambatan, menawarkan solusi, dan menjaga hubungan baik dengan klien.
Frasa penting
- I'm afraid I have some bad news about your order.Sayangnya saya punya kabar kurang baik tentang pesanan Anda.
- The shipment will be about ten days late.Pengiriman akan terlambat sekitar sepuluh hari.
- Heavy rain delayed the drying of the rattan.Hujan deras membuat pengeringan rotan tertunda.
- We can ship half the order on the original date.Kami bisa mengirim separuh pesanan sesuai tanggal awal.
- We'll cover the extra shipping cost.Kami akan menanggung biaya pengiriman tambahan.
- The delay is on our side.Keterlambatan ini tanggung jawab pihak kami.
- I'll email you the updated schedule today.Saya akan mengirim jadwal terbaru lewat email hari ini.
- Thank you for your understanding.Terima kasih atas pengertian Anda.
Contoh percakapan lengkap
- Sanne: Sanne Visser speaking. Oh, hi Anisa! Is everything on track with our order?Dengan Sanne Visser. Oh, hai Anisa! Apakah pesanan kami berjalan sesuai rencana?
- Kamu: Hi Sanne, thanks for taking my call. I'm afraid I have some bad news about your order.
- Sanne: Oh no, that doesn't sound good. What's the problem?Aduh, kedengarannya tidak bagus. Apa masalahnya?
- Kamu: Heavy rain last month delayed the drying of the rattan, so production is about ten days behind.
- Sanne: Ten days is a real problem for us. Our summer collection launches in all our stores next month. What can you offer?Sepuluh hari itu masalah besar bagi kami. Koleksi musim panas kami diluncurkan di semua toko bulan depan. Apa yang bisa Anda tawarkan?
- Kamu: We can ship the first hundred chairs on the original date and send the rest ten days later.
- Sanne: That could help. But a second shipment means extra shipping costs. Who is going to pay for that?Itu bisa membantu. Tapi pengiriman kedua berarti ada biaya kirim tambahan. Siapa yang akan menanggungnya?
- Kamu: We'll cover it, of course. The delay is on our side.
- Sanne: Okay, that sounds fair. Can you send me the new schedule in writing today?Oke, kedengarannya adil. Bisa kirimkan jadwal barunya secara tertulis hari ini?
- Kamu: Of course. I'll email it to you within the hour.
- Sanne: Thank you, Anisa. I really appreciate your honesty. Please keep me updated on the shipment.Terima kasih, Anisa. Saya sangat menghargai kejujuran Anda. Tolong terus kabari saya soal pengirimannya.
Kabar buruk tersampaikan dengan jujur, lengkap dengan penyebab dan solusi konkret. Sanne malah berterima kasih karena kamu terbuka sejak awal.
Jawaban mana yang paling pas, dan kenapa
Sanne: Sanne Visser speaking. Oh, hi Anisa! Is everything on track with our order?
✓ Hi Sanne, thanks for taking my call. I'm afraid I have some bad news about your order.
I'm afraid melunakkan kabar buruk tanpa bertele-tele, dan Sanne langsung tahu ada yang perlu dia dengar.
✗ Hi Sanne, good afternoon. Sorry to disturb your time, I want to inform you a bad news about your order. (Bisa dipahami, tapi kurang pas)
News tidak bisa pakai a, inform butuh about, dan disturb your time terlalu harfiah. Lebih natural: I'm afraid I have some bad news about your order.
✗ Yes, everything is fine! Don't worry about it. (Kurang tepat)
Menyembunyikan masalah hanya menunda kekecewaan klien. Jujur sejak awal: I'm afraid I have some bad news about your order.
Sanne: Oh no, that doesn't sound good. What's the problem?
✓ Heavy rain last month delayed the drying of the rattan, so production is about ten days behind.
Sebab dan akibat muat dalam satu kalimat berkat so. Klien dapat fakta, bukan deretan alasan.
✗ There is problem in the production because of the rain, so we are late ten days. (Bisa dipahami, tapi kurang pas)
Butuh artikel dan urutan kata yang benar: There was a problem with production because of the rain, so we're ten days behind.
✗ It's not our fault. The weather in Indonesia is crazy now. (Kurang tepat)
Kesannya kamu cuci tangan dan menyalahkan cuaca. Klien butuh fakta: Heavy rain delayed the drying of the rattan, so we're about ten days behind.
Sanne: Ten days is a real problem for us. Our summer collection launches in all our stores next month. What can you offer?
✓ We can ship the first hundred chairs on the original date and send the rest ten days later.
Pengiriman bertahap langsung menjawab masalah Sanne: koleksi musim panasnya tetap bisa diluncurkan tepat waktu.
✗ We can send half of order first, and the rest is follow later. (Bisa dipahami, tapi kurang pas)
Idenya bagus, tapi grammar kurang tepat: We can send half of the order first and the rest later.
✗ Sorry, we cannot do anything. Please just wait. (Kurang tepat)
Tanpa solusi, klien bisa beralih ke supplier lain. Tawarkan opsi: We can ship half the chairs on time and the rest ten days later.
Sanne: That could help. But a second shipment means extra shipping costs. Who is going to pay for that?
✓ We'll cover it, of course. The delay is on our side.
The delay is on our side mengakui kesalahan tanpa berbelit. Soal ongkos kirim selesai dalam dua kalimat pendek.
✗ Don't worry about the extra cost, our company will responsible for all of it. (Bisa dipahami, tapi kurang pas)
Kurang be: Our company will be responsible for it. Atau lebih natural: We'll cover the extra cost.
✗ Can we share the cost fifty-fifty? The rain is not our fault. (Kurang tepat)
Klien diminta ikut membayar keterlambatan yang bukan salahnya, jadi dia merasa diperlakukan tidak adil. Lebih baik: We'll cover it, of course.
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