Contoh Percakapan Bahasa Inggris: Minta bantuan IT: laptop tidak bisa Wi-Fi

A1Asking IT support for help

Situasi: Kamu bekerja di kantor perusahaan multinasional di Bandung. Laptopmu tidak bisa tersambung ke Wi-Fi kantor, jadi kamu menelepon help desk yang memakai bahasa Inggris.

Peranmu: Putri, staf finance · Lawan bicara: Daniel (IT help desk officer)

Target: Menjelaskan masalah laptop dengan jelas, mengikuti instruksi, dan melaporkan apa yang sedang terjadi di layar dengan present continuous dan can/can't.

Frasa penting

My laptop can't connect to the Wi-Fi.Laptop saya tidak bisa tersambung ke Wi-Fi.
It says no internet.Tulisannya no internet.
It's working on my phone.Di HP saya berfungsi.
It's connecting now.Sekarang sedang menyambung.
It's asking for a password.Laptopnya meminta password.
I'm checking my email now.Saya sedang mengecek email sekarang.
There's a message on the screen.Ada pesan di layar.
Thank you for your help.Terima kasih atas bantuannya.

Contoh percakapan lengkap

Daniel: Good morning, this is the help desk. Daniel speaking. How can I help you?Selamat pagi, ini help desk. Dengan Daniel. Ada yang bisa saya bantu?
Kamu: Hi Daniel, this is Putri from Finance. My laptop can't connect to the Wi-Fi.
Daniel: Okay, let's check. Can you see the network called Bintang Staff on your screen?Oke, kita cek. Apakah kamu melihat jaringan bernama Bintang Staff di layarmu?
Kamu: Yes, I can see it, but it says no internet.
Daniel: Okay. Is the Wi-Fi working on your phone or on your colleague's laptop?Oke. Apakah Wi-Fi-nya berfungsi di HP-mu atau di laptop rekanmu?
Kamu: Yes, it's working on my phone. Only my laptop has the problem.
Daniel: Good. Now please turn the Wi-Fi off and on again. What's happening now?Bagus. Sekarang tolong matikan Wi-Fi lalu nyalakan lagi. Apa yang terjadi sekarang?
Kamu: It's connecting now. Oh, it's asking for a password.
Daniel: That's normal, because we're changing all the Wi-Fi passwords this week. Can you check your email on your phone? The new password is there.Itu normal, karena minggu ini kami sedang mengganti semua password Wi-Fi. Bisa cek email di HP-mu? Password barunya ada di sana.
Kamu: Sure, I'm checking it now. Yes, I can see it.
Daniel: Great! Type the new password, and you're connected. Have a nice day!Mantap! Ketik password barunya, dan kamu sudah tersambung. Semoga harimu menyenangkan!

Kamu berhasil menjelaskan masalah, mengikuti instruksi, dan memakai present continuous untuk melaporkan apa yang terjadi. Laptopmu tersambung lagi!

Jawaban mana yang paling pas, dan kenapa

Daniel: Good morning, this is the help desk. Daniel speaking. How can I help you?

✓ Hi Daniel, this is Putri from Finance. My laptop can't connect to the Wi-Fi.

Sebut nama dan divisi, lalu masalahnya dengan jelas. can't connect to the Wi-Fi = tidak bisa tersambung ke Wi-Fi.

✗ Hello. My laptop can't connect Wi-Fi from this morning. (Bisa dipahami, tapi kurang pas)

Kurang to the: can't connect to the Wi-Fi, dan pakai since this morning (bukan from). Sebut juga nama dan divisimu.

✗ Your Wi-Fi is broken again! Fix it now. (Kurang tepat)

Menyalahkan dan memerintah membuat suasana tidak enak. Jelaskan saja: My laptop can't connect to the Wi-Fi.

Daniel: Okay, let's check. Can you see the network called Bintang Staff on your screen?

✓ Yes, I can see it, but it says no internet.

Jawaban lengkap dengan can dan info penting: it says no internet.

✗ Yes, I can see. But no internet. (Bisa dipahami, tapi kurang pas)

Butuh objek: I can see it. Lalu kalimat lengkap: but it says no internet.

✗ I am not know. I am not computer person, sorry. (Kurang tepat)

Negatif untuk know pakai don't: I don't know. Tapi lebih membantu kalau kamu lihat layar dulu: Yes, I can see it, but it says no internet.

Daniel: Okay. Is the Wi-Fi working on your phone or on your colleague's laptop?

✓ Yes, it's working on my phone. Only my laptop has the problem.

Present continuous (it's working) untuk kondisi sekarang, plus info yang membantu diagnosis.

✗ Yes, my phone can. Only laptop cannot. (Bisa dipahami, tapi kurang pas)

Terjemahan langsung dari HP saya bisa, laptop saja yang tidak. Lebih jelas: It's working on my phone. Only my laptop has the problem.

✗ I don't know. I'm busy now. Can you come to my desk now? (Kurang tepat)

Kamu meminta Daniel datang tanpa menjawab pertanyaannya, jadi kesannya memaksa. Jawab dulu: It's working on my phone. Only my laptop has the problem.

Daniel: Good. Now please turn the Wi-Fi off and on again. What's happening now?

✓ It's connecting now. Oh, it's asking for a password.

Dua kalimat present continuous yang jelas. Daniel langsung tahu masalahnya.

✗ Now is connecting. It want a password, I think. (Bisa dipahami, tapi kurang pas)

Butuh subjek dan -s: It's connecting now. It wants a password. Penutur asli biasanya bilang It's asking for a password.

✗ Nothing. It always broken. This laptop is too old. (Kurang tepat)

Kurang is (It's always broken) dan tidak memberi info yang berguna. Lihat layar lalu jelaskan: It's asking for a password.

Latihan langsung, gratis

Di aplikasi, kamu yang menjawab: pilih balasan, ucapkan dengan suaramu, dan lihat bagaimana percakapan berubah. Gratis dan bisa offline.

Buka latihan di aplikasi