Contoh Percakapan Bahasa Inggris: Penerbanganmu ditunda
A2Your flight is delayed
Situasi: Bandara Soekarno-Hatta, Jakarta, jam enam pagi. Penerbangan Kenari Air ke Makassar ditunda, padahal jam dua siang kamu ada meeting dengan klien di sana. Kamu mendatangi konter maskapai.
Peranmu: Arief, account manager di perusahaan logistik · Lawan bicara: Sinta (Airline ground staff)
Target: Menanyakan jam keberangkatan baru, meminta pindah ke penerbangan yang lebih awal dan voucher makan, lalu menyampaikan rencanamu mengabari klien, semuanya dengan tenang dan sopan.
Frasa penting
- My flight to Makassar is delayed.Penerbangan saya ke Makassar ditunda.
- Could you tell me the new departure time?Bisa beri tahu jam keberangkatan yang baru?
- Is there an earlier flight?Apakah ada penerbangan yang lebih awal?
- Could you move me to that flight, please?Bisa pindahkan saya ke penerbangan itu?
- Do I have to pay extra?Apakah saya harus bayar tambahan?
- Do you give meal vouchers for delays?Apakah ada voucher makan untuk penerbangan yang ditunda?
- I'm going to call my client and tell her about the new time.Saya akan menelepon klien dan memberi tahu jam yang baru.
- Sorry, I'm just a bit stressed.Maaf, saya cuma agak stres.
Contoh percakapan lengkap
- Sinta: Good morning, sir. Welcome to Kenari Air. How can I help you?Selamat pagi, Pak. Selamat datang di Kenari Air. Ada yang bisa saya bantu?
- Kamu: Good morning. My flight to Makassar is delayed. Could you tell me the new departure time?
- Sinta: Let me check. Flight four two one to Makassar is delayed because of a technical problem. The new departure time is twelve thirty.Saya cek dulu. Penerbangan 421 ke Makassar ditunda karena masalah teknis. Jam keberangkatan barunya dua belas tiga puluh.
- Kamu: Oh no. I have a client meeting in Makassar at two. Is there an earlier flight?
- Sinta: Yes, there's a flight at nine fifteen. It lands in Makassar at twelve thirty-five, local time, and there are three seats left.Ya, ada penerbangan jam sembilan lima belas. Mendarat di Makassar jam dua belas tiga puluh lima waktu setempat, dan masih ada tiga kursi.
- Kamu: Great! Could you move me to that flight, please? Do I have to pay extra?
- Sinta: Okay, done! You're on the nine fifteen flight now, and there's no extra charge. Is there anything else I can help with?Oke, sudah! Bapak sekarang di penerbangan jam sembilan lima belas, dan tidak ada biaya tambahan. Ada lagi yang bisa saya bantu?
- Kamu: Yes, I didn't have breakfast. Do you give meal vouchers for delays?
- Sinta: Of course. Here's a meal voucher for seventy-five thousand rupiah, for any café near gate C five. Will you be on time for your meeting?Tentu. Ini voucher makan senilai tujuh puluh lima ribu rupiah, untuk kafe mana saja dekat gate C5. Apakah Bapak akan tepat waktu untuk meeting?
- Kamu: I think so. I'm going to call my client now and tell her about the new time.
- Sinta: You're welcome. Boarding starts at eight forty-five at gate C five. Good luck with your meeting!Sama-sama. Boarding mulai jam delapan empat puluh lima di gate C5. Semoga meeting-nya lancar!
Kamu berhasil tahu jam keberangkatan baru, pindah ke penerbangan lebih awal tanpa biaya, mendapat voucher makan, dan punya rencana jelas untuk mengabari klien.
Jawaban mana yang paling pas, dan kenapa
Sinta: Good morning, sir. Welcome to Kenari Air. How can I help you?
✓ Good morning. My flight to Makassar is delayed. Could you tell me the new departure time?
Menjelaskan masalah dengan singkat, lalu bertanya sopan dengan Could you tell me...? Tenang dan jelas.
✗ Morning. My flight is delay. What time it go now? (Bisa dipahami, tapi kurang pas)
Pakai bentuk -ed: My flight is delayed. Pertanyaannya juga butuh does: What time does it leave now?
✗ Why your airline always delay? This is very bad service! (Kurang tepat)
Marah-marah ke petugas konter tidak menyelesaikan masalah, dan susunan kalimatnya salah. Tanyakan dengan tenang: Could you tell me the new departure time?
Sinta: Let me check. Flight four two one to Makassar is delayed because of a technical problem. The new departure time is twelve thirty.
✓ Oh no. I have a client meeting in Makassar at two. Is there an earlier flight?
Kamu menjelaskan kenapa waktunya penting, lalu bertanya dengan comparative an earlier flight. Petugas langsung paham kebutuhanmu.
✗ But I have meeting at two o'clock. You have more early flight? (Bisa dipahami, tapi kurang pas)
Butuh artikel (a meeting), dan comparative dari early adalah earlier: Is there an earlier flight?
✗ Twelve thirty is too late! I have a very important meeting. You must find me another plane now. (Kurang tepat)
You must kepada petugas kesannya memerintah, dan dia jadi enggan membantu. Jelaskan kebutuhanmu: I have a meeting at two. Is there an earlier flight?
Sinta: Yes, there's a flight at nine fifteen. It lands in Makassar at twelve thirty-five, local time, and there are three seats left.
✓ Great! Could you move me to that flight, please? Do I have to pay extra?
Permintaan sopan dengan Could you...? dan langsung menanyakan biaya, jadi tidak ada kejutan nanti.
✗ Yes, I want that one, please. Can you change me to there? I hope no need to pay more. (Bisa dipahami, tapi kurang pas)
Change me to there tidak natural, dan I hope no need to pay tidak punya subjek. Pakai Could you move me to that flight? Do I have to pay extra?
✗ Okay, move me. But I not pay anything, this is your mistake. (Kurang tepat)
Grammar-nya salah (I won't pay) dan nadanya menuduh. Tanyakan baik-baik: Do I have to pay extra?
Sinta: Okay, done! You're on the nine fifteen flight now, and there's no extra charge. Is there anything else I can help with?
✓ Yes, I didn't have breakfast. Do you give meal vouchers for delays?
Alasan dengan past simple (didn't have), lalu pertanyaan sopan soal hak penumpang. Petugas tidak merasa ditodong.
✗ Yes. I am hungry since morning. Can I get the food voucher? (Bisa dipahami, tapi kurang pas)
Dengan since, pakai present perfect: I haven't eaten since this morning. Istilahnya juga a meal voucher.
✗ Yes. Give me food and money for this delay. Now, please. (Kurang tepat)
Kata please tidak membuat perintah ini sopan. Tanyakan: Do you give meal vouchers for delays?
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