Contoh Percakapan Bahasa Inggris: Review kinerja tengah tahun
B2Your mid-year performance review
Situasi: Ruang meeting di kantor Sagaraya, marketplace online di Jakarta Selatan. Atasanmu mengajak membahas kinerjamu selama enam bulan pertama, termasuk satu masukan yang kurang enak didengar.
Peranmu: Aldi, Customer Experience Lead · Lawan bicara: Ratna Hidayat (Head of Customer Experience)
Target: Menyampaikan pencapaian dengan angka, menerima kritik tanpa membela diri, dan bertanya soal jalur karier atau promosi dengan cara yang tepat.
Frasa penting
- I've cut our average response time from six hours to under two.Saya berhasil memangkas rata-rata waktu respons dari enam jam menjadi di bawah dua jam.
- Thank you for telling me.Terima kasih sudah memberi tahu saya.
- I wasn't aware it came across that way.Saya tidak sadar kesannya seperti itu.
- Could you give me an example?Bisa beri saya contohnya?
- I'll take that on board.Saya akan memperhatikan masukan itu.
- What would you need to see from me to be ready for that role?Apa yang perlu saya tunjukkan agar siap untuk posisi itu?
- Could we set two or three clear goals?Bisakah kita menetapkan dua atau tiga target yang jelas?
- Let's review it in three months.Mari kita tinjau lagi dalam tiga bulan.
Contoh percakapan lengkap
- Ratna Hidayat: Thanks for coming in, Aldi. Let's start with your view. How do you think the first half of the year has gone?Terima kasih sudah datang, Aldi. Kita mulai dari pandanganmu dulu. Menurutmu, bagaimana paruh pertama tahun ini berjalan?
- Kamu: Pretty well, I think. I've cut our average response time from six hours to under two, and satisfaction is up to eighty-five percent.
- Ratna Hidayat: I've looked at the dashboard, and the results are genuinely strong, so well done. There's one thing I'd like to raise, though. A few people feel you can be quite abrupt in meetings when deadlines are tight.Saya sudah melihat dashboard-nya, dan hasilnya memang bagus, jadi selamat. Tapi ada satu hal yang ingin saya sampaikan. Beberapa orang merasa kamu bisa cukup ketus di rapat saat deadline sedang mepet.
- Kamu: Thank you for telling me. I wasn't aware it came across that way. Could you give me an example, so I know what to change?
- Ratna Hidayat: Of course. Last Tuesday, you cut Putri off twice while she was explaining the refund issue. I know the deadline was tight, but what could you do differently next time?Tentu. Selasa lalu, kamu memotong pembicaraan Putri dua kali saat dia menjelaskan masalah refund. Saya tahu deadline-nya mepet, tapi apa yang bisa kamu lakukan secara berbeda lain kali?
- Kamu: That's fair, and I'll apologise to Putri. Next time I'll let people finish, and if time is tight, I'll suggest we take it offline.
- Ratna Hidayat: Thank you for taking that on board. Now, looking ahead, where would you like to be this time next year?Terima kasih sudah mau menerima masukan itu. Sekarang, melihat ke depan, di posisi mana kamu ingin berada tahun depan?
- Kamu: I'd love to move into a team lead role. What would you need to see from me to be ready for that?
- Ratna Hidayat: That's a good goal. To be ready for team lead, you'd need to show you can bring people with you, not just hit targets. Shall we put together a development plan for that?Itu tujuan yang bagus. Untuk siap menjadi team lead, kamu perlu menunjukkan bahwa kamu bisa mengajak orang lain bergerak bersamamu, bukan cuma mencapai target. Bagaimana kalau kita susun rencana pengembangan untuk itu?
- Kamu: Yes, I'd really appreciate that. Could we set two or three clear goals and review them in three months?
- Ratna Hidayat: I'm really glad we had this conversation, Aldi. Let's draft the plan together next week and review your progress in three months. Keep up the great work.Saya senang sekali kita bisa bicara seperti ini, Aldi. Ayo kita susun rencananya bersama minggu depan dan tinjau perkembanganmu dalam tiga bulan. Pertahankan kerja bagusmu.
Kamu menyampaikan pencapaian dengan angka, menerima kritik tanpa membela diri, dan bertanya soal jalur promosi dengan cara yang tepat. Kalian sepakat menyusun rencana pengembangan menuju posisi team lead.
Jawaban mana yang paling pas, dan kenapa
Ratna Hidayat: Thanks for coming in, Aldi. Let's start with your view. How do you think the first half of the year has gone?
✓ Pretty well, I think. I've cut our average response time from six hours to under two, and satisfaction is up to eighty-five percent.
Pembuka yang rendah hati (Pretty well, I think) lalu langsung bukti berupa angka. Present perfect (I've cut) pas untuk pencapaian yang dampaknya masih terasa sekarang.
✗ I think my performance is very good. I already did many improvement for the customer service team. (Bisa dipahami, tapi kurang pas)
Klaimnya tanpa bukti, dan grammar-nya perlu dibetulkan: I've made a lot of improvements (bukan already did many improvement). Tambahkan angka: I've cut our response time from six hours to under two.
✗ Honestly, I think I did more work than anyone else on the team, and everybody knows it, so I'm expecting a big bonus this year. (Kurang tepat)
Membandingkan diri dengan rekan lalu langsung menagih bonus membuat Ratna menilaimu arogan sejak menit pertama. Fokus pada hasilmu sendiri: I've cut our average response time from six hours to under two.
Ratna Hidayat: I've looked at the dashboard, and the results are genuinely strong, so well done. There's one thing I'd like to raise, though. A few people feel you can be quite abrupt in meetings when deadlines are tight.
✓ Thank you for telling me. I wasn't aware it came across that way. Could you give me an example, so I know what to change?
Berterima kasih, mengakui tanpa membela diri, lalu minta contoh spesifik. Ratna melihat kamu sungguh mau berubah, bukan sekadar mengangguk.
✗ Oh, really? Sorry, I'm not realise that. Can you give me example? (Bisa dipahami, tapi kurang pas)
Sikapnya sudah tepat, tapi grammar-nya perlu dibetulkan: I didn't realise that. Could you give me an example? (pakai didn't dan artikel an).
✗ Who said that? I think they're just jealous of my results. (Kurang tepat)
Menuduh rekan iri adalah reaksi defensif yang justru membenarkan kritiknya. Terima dulu: Thank you for telling me. Could you give me an example?
Ratna Hidayat: Of course. Last Tuesday, you cut Putri off twice while she was explaining the refund issue. I know the deadline was tight, but what could you do differently next time?
✓ That's fair, and I'll apologise to Putri. Next time I'll let people finish, and if time is tight, I'll suggest we take it offline.
Mengakui, berinisiatif minta maaf, dan memberi solusi konkret. Take it offline (membahasnya di luar rapat) berguna setiap kali waktu rapat sempit.
✗ Next time I will more patient, and I will not cut when people are talking. (Bisa dipahami, tapi kurang pas)
Kurang be: I'll be more patient, dan cut tidak dipakai begitu; gunakan I won't interrupt people. Tambahkan rencana konkret: I'll suggest we take it offline.
✗ Putri always talks too much, so somebody has to stop her. (Kurang tepat)
Menyalahkan Putri membuat masalahnya tampak makin serius. Ambil tanggung jawab: That's fair. I'll apologise to Putri and let people finish next time.
Ratna Hidayat: Thank you for taking that on board. Now, looking ahead, where would you like to be this time next year?
✓ I'd love to move into a team lead role. What would you need to see from me to be ready for that?
Menyebut ambisi dengan jelas, lalu menanyakan kriterianya. What would you need to see from me? menunjukkan kamu siap berusaha, bukan sekadar meminta.
✗ I want to be team leader next year. Is it possible or not? (Bisa dipahami, tapi kurang pas)
Is it possible or not? terjemahan dari bisa nggak?, dan kesannya menuntut (perhatikan juga a team leader). Lebih halus: Would that be a realistic goal for next year?
✗ I've been here for two years already, and I've never missed a target, so honestly I think it's my turn to be promoted. (Kurang tepat)
Promosi bukan soal giliran atau lama bekerja, dan nada menuntut ini merugikanmu. Lebih baik: What would you need to see from me to be ready for a team lead role?
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